I help technology innovators transform their amazing ideas into successful companies and customer-loved products.
I'm best known for helping innovative leaders create practical solutions for their most frustrating challenges - then doing whatever it takes to get the job done despite obstacles, conventional wisdom, and naysayers. I've led diverse teams (3-50+ members), speak both engineer and human, thrive in resource-starved environments, and have literally earned a medal for my problem-solving skills.
Built people-focused processes that helped 20+ teams better manage their time, services, and customers with less resources and stress
Managed the daily operations and team challenges for a bootstrapped tech startup that was profitably acquired within three years
Led dozens of collaborations between business executives, technical specialists, and creatives
Focused organizational priorities and helped multiple teams create customer-loved products by aggressively championing customer advocacy
Created communication strategies, brand media, and sales decks for over 30 teams/products
Coached leaders, mentored junior professionals, and advised startup founders from SaaS, SciTech, healthcare, and other diverse industries
Director of Strategic Programs and Products (freelance) – 2005 to Present
Independent – executive consultant, program director, and technology builder in San Francisco, CA
Global Data Mining - Designed and implemented a new data management system for this B2B startup that slashed their average production cycle from 36 hours to just 5
Kaiser Permanente - Helped find avenues around entrenched internal obstacles to build and release an important sales tool
Tri-Valley Electrical Services - Built a custom CRM (Customer Relationship Management) system, streamlined office administration, and simplified field reporting procedures which reduced labor per sale and increased customer capacity sixfold
Waste Management - Created an intuitive software solution for a team at WM that dramatically increased data reliability and cut recurring project labor hours by 69%
15+ startups/SMBs - Advised on product, management, marcom, and technology strategies including the founders of multiple HR startups, real estate firms, a modern bakery, a FinTech startup, and a sports team
Sr Program Manager, Strategic Events (contract) – 2008 to 2019
ServiceNow – enterprise digital workflow company in Santa Clara, CA
Helped team identify, organize, and manage over 200 web improvement tasks. (3-month contract)
Program Manager, Communication Products (Founder) – 1999 to 2009
Provage – small communications/digital media company in Antioch, CA
Led remote teams that designed and produced 100+ sales sheets, 40+ posters, 30+ online ads, and print advertisements viewed by thousands of strategic partners, over 200,000 magazine subscribers, and millions of conference attendees
Managed brand and media projects for multiple SMB's, Computerworld's Technical Recruiting & Retention Conference, the CTO Forum, and a website that allowed 5 independent organizations to share content responsibilities
Developed communication strategies, created business-critical presentations, and directed a video reenactment that disproved a witness's claims in a courtroom trial
Executive Projects & Digital Media Specialist – 1996 to 1999
International Data Group (IDG) – multibillion-dollar tech media company in San Francisco, CA
Solved workflow issues and implemented the automated process for a critically-praised, online advertising archival service which helped secure millions of dollars in annual advertising revenue
Invented a stage-to-web production system that resulted in IDG being one of the first companies in the world to stream high-quality audio/video presentations over the Internet
Created a well-received process for developing executive communications, produced the instructional course, and trained key staff throughout the U.S.
Operations Manager (first hire) – 1993 to 1995
Advanced Audio Concepts – hardware startup in Winchester, MA
Worked with company founder to formulate business strategies, set team objectives, and solve the unpredictable daily challenges of running a startup
Managed business operations including hiring/supervising team members and facility administration
Developed program management procedures, analyzed quality metrics, and taught training programs
Team Operations Strategist / Intelligence Analyst – 1991 to 1999
US Army Reserves – federal reserve military in Washington, D.C.
Developed a workflow system that substantially improved our team's closing rate while simultaneously making it more efficient to create, update, and repurpose extremely limited resources
Earned the Army Commendation Medal for helping a highly-technical group overcome a series of obstacles by creating a solution that capitalized on proprietary software and the unique skills of individual team members
Collaborated with other specialized experts to collect information on profiled groups, perform highly classified data analysis, and make actionable behavioral predictions
Education & Technical Skills
Lifelong learner and mentor possessing a combination of MBA level knowledge and professional experience in the latest business operations, team management, data analysis, process improvements, and communications strategies.
Relevant Formal Courses
Team leadership and behavioral dynamics, executive skills training, data analysis (300-hour course), evaluating data quality (advanced), Edward R. Tufte's Presenting Data... plus a ridiculous number of online courses.
Technical & Software Skills
Proficient with an ever-growing list of skills/tools including numerous project management suites, Salesforce, relational database architecture, web coding languages (HTML, JS, CSS), Excel, PowerPoint, and Photoshop.
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